ace4 Privacy Policy

🕐 Last Updated: January 2026

Introduction

ace4 ("we", "us" or "the Company") is committed to protecting the privacy and personal data of all players who use the ace4 platform at ace4.bio. This Privacy Policy describes the types of information we collect, the purposes for which we use that information, the circumstances in which we may share it, and the rights available to you in relation to your personal data.

By registering an account or using any part of the ace4 platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree to this policy, you must not use the platform. We encourage you to read this policy carefully and contact us if you have any questions about how your data is handled.

1Information We Collect

When you register an account, use the ace4 platform, or contact our support team, we may collect certain categories of personal and non-personal information. We collect only what is necessary to provide a safe, functional and legally compliant service.

• Registration data: your name, date of birth, mobile number and email address provided when creating your ace4 account.
• Identity verification data: copies of identity documents submitted as part of KYC procedures, where required.
• Transaction data: deposit amounts, withdrawal requests, payment method identifiers and transaction timestamps.
• Gameplay data: game history, bet amounts, session durations, win and loss records associated with your account.
• Device and technical data: IP address, device type, browser type, operating system version and session identifiers collected automatically when you access the platform.
• Communications data: the content of messages you send to our support team, including enquiries, complaints and responses.

2How We Use Your Information

ace4 uses the information collected for clearly defined operational, legal and security purposes. We do not use your personal data for purposes beyond those set out below without obtaining your additional consent.

• Account management: to create, maintain and manage your player account, including processing your registration and verifying your identity.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other approved payment methods in BDT.
• Legal compliance: to fulfil obligations under applicable anti-money laundering, identity verification and responsible gaming regulations.
• Platform improvement: to analyse usage patterns, fix technical issues and improve the performance, content and features of the platform.
• Customer support: to respond to your enquiries, resolve account issues and provide assistance when you contact our support team.
• Fraud prevention and security: to detect, investigate and prevent fraudulent transactions, prohibited conduct and other illegal activities on the platform.

3Legal Basis for Processing

ace4 processes your personal data only where a lawful basis exists for doing so. The legal bases on which we rely are as follows.

• Contract performance: processing necessary to fulfil our obligations under the Terms and Conditions to which you agreed when registering your account.
• Legitimate interests: processing necessary to maintain the security, integrity and proper functioning of the platform, including fraud prevention.
• Legal obligation: processing required to comply with applicable legal obligations, including anti-money laundering, KYC and responsible gaming laws.
• Consent: where we rely on your consent for specific processing activities (for example, sending promotional communications), you may withdraw that consent at any time by contacting our support team.

4Sharing Your Information

ace4 does not sell, rent or trade your personal data to third parties. We may share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Service providers: third-party companies that assist in operating the platform, including payment processors (bKash, Nagad, Rocket, Upay), game software providers and IT infrastructure partners, are given access only to the data necessary to perform their specific function.
• Legal and regulatory authorities: we may disclose information to law enforcement, regulatory bodies or government authorities where required to do so by applicable law, court order or legal process.
• Fraud prevention partners: anonymised or aggregated data may be shared with fraud prevention and identity verification services for the purpose of detecting and preventing illegal activity.
• Business transfers: in the event of a merger, acquisition or sale of all or part of the Company's assets, your data may be transferred as part of that transaction. You will be notified if such a transfer affects your personal data.

5Payment Data and Financial Information

All financial transactions on the ace4 platform are processed through your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa or Mastercard). ace4 does not store full payment card numbers or mobile wallet PINs. Transaction records — including amounts, dates and payment method identifiers — are retained as part of your account history for the period required by applicable law.

Where payment data is transmitted to or received from a third-party payment provider, that transmission occurs over SSL-encrypted connections. ace4 is not responsible for the privacy or security practices of external payment providers — we encourage you to review the privacy policies of bKash, Nagad, Rocket and any other payment service you use.

6Data Retention

ace4 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide.

• Active account data is retained for the duration of your account and for a minimum of five years following account closure, as required for anti-money laundering compliance.
• Transaction records are retained for a minimum of seven years from the date of each transaction to satisfy financial record-keeping obligations.
• Support communications and complaint records are retained for a minimum of three years following the resolution of the relevant matter.

7Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data that ace4 holds about you. To exercise any of these rights, please contact our support team using the email address in the footer of this page.

• Right of access: you may request a copy of the personal data we hold about you, along with information about how it is used and with whom it is shared.
• Right to rectification: you may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: in certain circumstances you may request that we delete your personal data. Note that legal retention obligations may prevent full erasure in some cases.
• Right to restriction: you may request that we restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used and machine-readable format.
• Right to object: you may object to processing carried out on the basis of legitimate interests, including profiling, and to the use of your data for direct marketing purposes.

8Cookies and Tracking Technologies

The ace4 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences and to analyse aggregate usage data. We do not use cookies to deliver third-party advertising.

• Essential cookies: required for core platform functionality such as maintaining your logged-in session, remembering your language preference and keeping your account secure during a browsing session. These cannot be disabled without impairing platform function.
• Analytics cookies: used to collect anonymised information about how visitors use the platform, including pages visited, session duration and error reports. This data helps us improve the platform experience.
• Preference cookies: used to remember your account settings and display preferences, such as your selected language and notification configuration, so you do not need to re-enter them on each visit.

Most browsers allow you to control cookie settings through their built-in privacy controls. Please note that disabling essential cookies may affect your ability to log in and use certain features of the ace4 platform.

9Data Security

ace4 implements industry-standard technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or alteration. All data transmitted between your device and the ace4 platform is encrypted using SSL technology. Access to personal data within our organisation is restricted to personnel who require it to perform their job functions, and all such personnel are subject to confidentiality obligations.

While ace4 takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you as soon as reasonably practicable in accordance with applicable law.

10Children and Minors

The ace4 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close any associated account. If you believe that a minor has accessed the platform or that their data has been inadvertently collected, please contact our support team immediately.

11Changes to This Privacy Policy

ace4 reserves the right to update this Privacy Policy at any time. Where changes are material, we will make reasonable efforts to notify registered players via the contact details held on their account prior to the changes taking effect. The updated policy will be posted on this page with a revised effective date.

Your continued use of the ace4 platform after the revised policy has been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree to the revised policy, you must discontinue use of the platform and contact support to close your account.

12Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way ace4 handles your personal data, please contact our support team using the email address displayed in the footer of this page. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 days. Please include your registered mobile number in all privacy-related correspondence so we can locate your account promptly.